friendly staff but lacking in room quality

The staff provided excellent service, always ready to assist with a smile. The sea view from our room was a delightful experience that added to our stay.

The overall condition of the room was quite disappointing.

The hotel boasts a peaceful location with attractive grounds and a refreshing swimming pool, making it an enjoyable getaway. The staff are consistently friendly and provide helpful assistance, exceeding expectations in their service. the lack of attention to room cleaning and the chaotic breakfast service detracted from the overall experience. A more structured approach to dining would greatly enhance the stay.

The charming Victorian features throughout the hotel provided a lovely ambiance, making it feel warm and welcoming. The well-maintained gardens offered a peaceful escape, and the attentive staff truly enhanced our experience with their kindness.

A lift would enhance accessibility for seniors.

i had a lovely honeymoon here, and it truly exceeded my expectations after my last visit to shanklin. the staff were friendly, and the rooms had a charming ambiance that made our stay special. additionally, the gardens were beautiful and provided a perfect spot to relax.

the tv in the room didn’t work.

The breakfast was top-notch, loads of options cooked beautifully! Plus, the bar had a decent stock at fair prices that hits the spot after a long day of exploring.

The room had a bit of a dust situation and a non-working TV—really, what’s up with that? Dinner was a letdown too, just a handful of choices with no veggie love.

Family-run hospitality charm

The beautiful Victorian features in the lounge made it feel like stepping back in time, while the spacious rooms and accessibility made my stay both comfortable and enjoyable.

The indoor pool offers a charming character wrapped in a unique carpeted atmosphere, perfect for a refreshing swim. The historical architecture of the building creates an engaging environment, with its Victorian features bringing a touch of nostalgia that adds charm to the stay.

The room felt outdated, struggling with poor layout and missing modern comforts like ample charging options and sufficient storage space, particularly in the bathroom. The TV placement was awkward, and what’s with the dust on it? The dining experience fell short with a limited menu and unimpressive food options, which left a bit to be desired. Sleeping may be harder than expected due to creaky floorboards carrying noises from guests above, taking away from the comfort of your stay.

the view from the room was amazin and the staff were really friendly and helpful. the breakfast was also pretty good, nice choices and decent quality. the grounds are lovely and quiet, perfect for relaxin. it was nice to have some comfy spots to chill at the hotel. the room had been newly refurbished and looked fresh!

the location is a real downer, steep walk to everything and they didn’t mention that. also, the restaurant was closed when we wanted to eat there, which was super disappointin.

Family with kids will love this place

Big shout out to the staff, especially Tom, he really treated us like family during our stay, made the kids feel welcome.

Sure it wasn't cheap, but you get what you pay for so it was acceptable.

The room had charming amenities, yet the TV didn’t function properly.

The food was extremely tasty and well prepared.

The room had a very small television that was difficult to watch.

kindness and hospitality make bourne hall feel like home

Outstanding service, lovely breakfast.